A: Contact Information
 B: Orkal Employee/s
 C: Orkal Company Services
 D: Additional Comments
      and Suggestions

We at Orkal are committed to continuously improving customer satisfaction throughout all divisions of our company. As part of this process, we would like to request your comments to assist our meeting your needs. All required fields in the survey are marked in red.

Section A: Contact Information

* Your Company Name:

* Your Name:

* Your Job Title/Position:

* Your Email Address:

* Your Phone Number:

Your Fax Number:


Section B: Orkal Employee/s

1) How would you rate your experience with our employee/s?
Excellent | Good | Marginal | Dissapointing

2) How would you rate our employee/s in addressing your questions/concerns?
Excellent | Good | Marginal | Dissapointing

3) Do we demonstrate a positive, cooperative and courteous attitude in our dealings with you?
Excellent | Good | Marginal | Dissapointing

4) Do we respond to your requests for information or problem solving in a timely manner?
Excellent | Good | Marginal | Dissapointing

5) Would You Like To Single Out Any Orkal Employee/s For Comment?
Yes | No

5A) If Yes, Please Name and Describe Why You Singled Out This Employee/s Below.


Section C: Orkal Company Services

1) Quality of Service: Does our service meet your requirements?
Excellent | Good | Marginal | Dissapointing

2) Availability: Are our products available when you need it?
Excellent | Good | Marginal | Dissapointing

3) On-time Delivery: Do we provide the product when requested?
Excellent | Good | Marginal | Dissapointing

4) Broad Product Line: Is our product line broad enough to meet your needs?
Excellent | Good | Marginal | Dissapointing

5) Accessibility: Are we easy to reach when you need us for information?
Excellent | Good | Marginal | Dissapointing

6) Dependability: Do we provide consistent service?
Excellent | Good | Marginal | Dissapointing

7) Cost of Procurement: Do our products and services meet your cost targets?
Excellent | Good | Marginal | Dissapointing

Section D: Additional Comments and Suggestions

What additional suggestions do you have for Orkal to help us better serve your needs?